Keep Your Office Working through Cold and Flu Season

Fever, coughs and sneezes, OH MY! Flu season is here and with a new vengeance! Everywhere we turn in the news media today we are bombarded with warnings about H1N1 and the flu. Vaccination shortages, updates on the number of cases and warnings to stay home are almost a daily occurrence. We have heard about the impact on schools when large numbers of students are absent, but what about the impact to business, and what can we do?

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Never Underestimate the Gate Keeper!

Did you ever stop and think that every time you pick up the phone to call a potential employer that the first person who answers the phone could possibly have a major part in all hiring decisions? First impressions are lasting impressions. Most callers view the gatekeeper as just as the receptionist and act as if they have no decision making abilities within a company. However, your assumption could potentially be incorrect.

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Keep it Cool at a Busy Front Desk

Running a front desk can be challenging! If you work for a company that has a lot of interpersonal interaction over the phone and in person, it can be a constant exercise in patience, attitude, prioritizing, and time management. It seems that everything happens at once at a busy front desk and that you rarely get the opportunity to take one task at a time. Here are some solutions for managing tasks and setting priorities so that everything gets completed and a high level of customer service is maintained.

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Protecting Your Firm from Unemployment Liability

In the real world of business, turn over happens. Whether you cut ties with an under performing employee, experience layoffs within your company, or a star performer decides to join the competition or move across the country, turn over happens. Along with the expense of hiring and training new employees comes an expense that many companies can avoid, unemployment liability. Especially in economic times where every sale matters and every expense is scrutinized, it is the time now to get knowledgeable and start protecting the assets of your firm.

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